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screen not working

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‎01-02-2019 18:12 - edited ‎01-02-2019 18:16

‎01-02-2019 18:12 - edited ‎01-02-2019 18:16

Hello,

 I recently just updated my fitbit ionic. Since then I have not been able to do anything with it. I can still press the side buttons for alarm or exercise. But when I go to actually click to add new alarm my screen does absolutely nothing. I can't swipe up to look at steps or anything. I have done everything that I can think of, turned fitbit off back on, reset it, changed the clock face thinking it had something to do with it. But nothing has worked 😞 anyone else have any suggestions? Currently waiting to chat with fitbit...

 

   Thanks,

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3 REPLIES 3

‎01-02-2019 20:02

‎01-02-2019 20:02

I’m having the same problem and also waiting to talk to fit bit help

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0 Votes

‎01-03-2019 05:53

‎01-03-2019 05:53

I can not swipe up to see anything as well. When I tap the alarm icon it just goes back to the screen display.

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‎01-10-2019 16:38

In response to Carrie242

‎01-10-2019 16:38

I talked to fitbit and there going to be sending me a new one. 

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