help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

stopped tracking heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2018 11:20

‎01-28-2018 11:20

Yesterday (Jan 27) my ionic stopped tracking my heart rate, but started tracking again after midnight. No idea why since I did not do anything other tan wear it. Battery charged so that not an issue. Suggestions?

Best Answer
0 Votes
4 REPLIES 4

‎01-29-2018 12:36

‎01-29-2018 12:36

Hi @biofish51. Follow this link for instructions on how to clean the connections on your device. Sometimes that is the issue. I’ve also found that I need to make sure the strap is tight enough. I had mine too lose and the heart tracker would shift away from skin contact as I moved around at night. 

Best Answer

‎01-29-2018 12:52

In response to SunsetRunner

‎01-29-2018 12:52

Thank you for the tips. It turned out to be a failure to completely sync. The data was in the watch and it came in when I was finally able to get it to sync. Turns out I have to unpair the ionic from my phone Bluetooth so that it thinks it is a new device. At least so far this has worked. This trick was posted by another user on the fitbit site. Silly to have to do this, but since having WiFi and Bluetooth turned on makes my phone battery drain in just a couple of hours i can unpair my ionic each time I turn on Bluetooth to sync, which I only do once or twice a day.
Best Answer

‎11-01-2018 07:41

‎11-01-2018 07:41

My fit bit also stopped measuring heart rate. Restarted three times with no luck. Took the fit bit off and clean the back where the sensors are with a damp cloth. Fit bit working perfectly.

Best Answer

‎11-01-2018 14:42

In response to PaullutiquechVT

‎11-01-2018 14:42

What a great suggestion, @PaullutiquechVT! I tend to use a lot of hand lotion, especially in the cold weather. Cleaning the sensors makes perfect sense. 

Best Answer