sync issues after April 2019 Pixel update

[ruthiepg]

Since updating my Pixel phone, the Ionic will sync to the phone app, but data will not go from the phone to the watch.  So, I do not get notifications, weather, or updates to the "today" function on my watch.  I talked to Fitbit customer service after trying several things on my own.  The last thing they had to offer was to factory reset the Ionic, which I did.  The sync works from my husband's Samsung phone, but still not from my phone.  The only thing I see as far as what was in the update is that there was supposed to be an improvement to bluetooth connectivity.  I have gone through all my phone settings as well as settings in the Fitbit app, and I can't see any way to fix this.  Has anyone else had similar issues?  Any fix for this?

[Rich_Laue]

Hello @ruthiepg  I see thst you mention that the sync woks fine with your headband phone but not your phone. 

Have you removed your ionic from your husband's phones bluetooth list of trusted devices.  Do not remove from the Fitbit app. 

When you use the term sync, are you reffing to the sync of data from your tracker, or the sending of notifications from the phone?

[ruthiepg]

The fitbit app was installed on my husband's phone in order to test whether it would work with a different phone, or whether the problem was with the tracker. He does not use a fitbit, and it is now clear that the issue is with the phone.  Data goes from the tracker to the phone, but not back to the tracker.  This includes synced data, such as workouts, as well as notifications for texts and calls, and app info, such as weather.

[Merek]

I've noticed the exact same issue with my Pixel 2 as well.  I've tried all the troubleshooting suggestions and the only times it seemed to work would be right after doing a factory reset on the watch and doing the initial setup.  After that I won't be able to sync anymore and this has been going on for at least 4 days for me.

[ruthiepg]

Well, you're ahead of me.  Mine wasn't any better after factory reset.  I couldn't even get the setup to complete with my phone.  I had to use my husband's phone.  I kind of wonder if we wouldn't be better off looking at Pixel user forums.  It doesn't seem like any other Fitbit users are having this problem. 

[Merek]

I've seen posts regarding the same issue with Galaxy S9 users but their issues seemed to be resolved after shutting down the Fitbit.  Sadly this did not resolve our issue 

[ruthiepg]

any updates yet on this problem?  I'm hoping maybe the May security update on the Pixel will help, but does Fitbit have any fix for it?

[Merek]

Im still having the same issue and will wait for the May Update.  If that doesn't fix it then i plan on bringing up the problem with support.

[ruthiepg]

I just messaged support and they suggested unpairing the mobile track in the app.  It did not help. In the initial troubleshooting efforts, they had me install the app on my husband's phone to test it out (it works on his phone), so now they keep trying to suggest that my issues stem from it being paired to his phone.  I don't even know if I would be able to get any firmware updates to download using my phone. I'm hoping the May update to the phone?

[Mitsri]

I'm having the same issues with mine as well. This is very frustrating and the responses are the same from Fitbit. I'm Not going to factory reset everyday. I shouldn't have to. I force a sync just so the app can get my daily activities. Can we get a solution from Fitbit instead of the same run around?

[ruthiepg]

Not any better with the May update to the Pixel.  Mine doesn't even sync if I factory reset, and a factory reset takes about 2 hours to finish, so not doing it again unless I have to.  My contacts with Fitbit customer service have been less than helpful.  I feel like I can't even get them to understand what the problem is. 

[Merek]

Still having the same issue as well after the May Update.  I'm gonna try my luck again with support and see what can be done in regards to a replacement for a different device 😞

[ruthiepg]

Not sure how a new device would help.  My Ionic is practically new.  The issue is with the phone, but Fitbit is not doing anything on their end to make the app compatible with the phone.

[ruthiepg]

No better after Fitbit app update today.

[PH_Ohio]

Motog7 - same version of Android and will work for while,  seems to loose BT connection after being out of range for awhile.

IMHO - Ionic is no more than vapoware- being returned.

[ruthiepg]

still waiting...