vertical line down screen

[Mr136]

Hi my Ionic has a vertical line running down the screen. This is the second time this has happened. The first time the line was black. I got that watch replaced. Now a few weeks later the new one has a bright line down the center. I’m starting to think this is my fault. I swim every day I don’t know if it’s possible that I surpassed the pressure needed to break the waterproofing.

[RicardoFitbit]

Hello @Mr136 thanks for your post, I'd like to begin giving you a warm welcome to our Community Forums! Let me help you out with your Ionic device.

Seems odd that you're experiencing the same vertical line situation with your device. If you haven't already done so, please try restarting your device following the next steps and let me know how it goes:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

I'll be here if you need anything else. 

[Mr136]

Thank you RicardoFitbit. I have tried restarting and shutting down overnight but nothing worked. Luckily it was still under warranty and I’m getting a 3rd new one.

[RicardoFitbit]

You're welcome @Mr136 thanks for your reply and update. My apologies for the delay in responding your post.

I'm happy to know that our Customer Support team already provided you with assistance regarding the difficulties experienced with your Ionic device, thanks for troubleshooting this matter with me. Don't hesitate to contact our Support team if you have any additional questions about the replacement process or contact me back if you need anything else.

Have a great week! It was a pleasure to help you.