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wireless earbuds, only one earbud will pair at a time

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‎10-16-2019 06:56 - edited ‎10-16-2019 07:52

‎10-16-2019 06:56 - edited ‎10-16-2019 07:52

got tranya true wireless ear buds, they both show up on my ionic but i can only use one at a time left or right, not together, they both work when paired to my note 9, please help

cheers

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‎10-17-2019 11:18 - last edited on ‎01-15-2025 07:59 by Fitbit Moderator

‎10-17-2019 11:18 - last edited on ‎01-15-2025 07:59 by Fitbit Moderator

@donnie2077 Welcome to the Community. Thanks for the details mentioned regarding your experience with Tranya true wireless ear buds. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you have any additional question.

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