wrong data when swimming

[pierryves]

I know I swim 1K (20 laps of a 50 m pool) but my ionic keeps telling me I only swam 500m. Any idea? Cheers

[SilviaFitbit]

@pierryves Welcome to the Community. Thanks for the information shared. 

I would like you to confirm you've set the pool length on your Ionic. If you have but the data is still wrong, please check the following scenarios: 

• You completed only a few laps
• You stopped to rest multiple times or in the middle of the pool
• You stopped to rest for longer than 60 seconds after completing a pool length
• You changed your stroke type midway through a length
• You swam with a kickboard or without using your arms
• You swam less than the minimum duration needed for your swim to be automatically recognized

I'll be around if you have any additional questions. 

[pierryves]

Hi Sylvia,
No I haven’t set the pool length in my Fitbit. It may be it. I do you do that?
Regards 


Sent from Yahoo Mail for iPhone

[SilviaFitbit]

@pierryves Thanks for getting back. Yes, you need to set your pool length in your Ionic, this will help you getting the correct information. Please set it following the steps provided above. 

I'll be around if you have any additional questions. 

[pierryves]

Thanks so much Sylvia, I can't believe how easy it was.:) 
Cheers and regards