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AFib notification missing on Luxe

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‎10-17-2024 17:40 - last edited on ‎10-19-2024 10:08 by Fitbit Moderator

‎10-17-2024 17:40 - last edited on ‎10-19-2024 10:08 by Fitbit Moderator

I have been diagnosed with AFib after wearing a 24 hrs heart monitor  but not once has my luxe detected any irregular heartbeat while I sleep. What would I have to do with either the watch or settings in the app to change what I thought I already did properly. 

 

Moderator edit: clarified subject.

 

 

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‎10-19-2024 10:07

‎10-19-2024 10:07

Welcome to the forums @Rjlavine1. 

Thank you for taking the time to share the details regarding this situation with your Luxe. 

Please try the following steps:

  1. Force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop. 
  2. Reboot your phone. 
  3. Try setting up the AFib notifications once again. 

In addition, please make sure that your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?

Also, confirm that you are using the latest version of the Fitbit app: How do I use the Fitbit app?

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