I am very frustrated with this company. Both my Luxe and my partner's Luxe are routinely shutting off inexplicably, and will only turn back on when connected to the charger. It seems many others on this forum and experiencing the same issue. Support told me to restart, clean the charging contacts, use a different USB charger, brick and outlet, but nothing has helped. They now say there is nothing further they can do to help and offered me a small discount on a new product. This is an awful approach to repair and service of an expensive product. Why can't they repair their own products? Why can't the consumer buy replacement parts or batteries and service their own property?
It seems FitBit has built obsolescence into their products by design. As soon as the warranty period expires we started experiencing problems. This is my partner's third FitBit device and all have died shortly after the warrant period. We will be cancelling our subscriptions, leaving negative reviews and try to warn future customers not to fall victim to the same failure of service.
