Luxe won't sync and won't charge

[Ihatemyluxe]

My new Luxe won't sync and the battery won't charge! Glad I'm not the only one with this problem. Not getting any help from Fitbit who were usually very good in the past! May need to change brands.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ihatemyluxe. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issues you're having with your Luxe. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If your Luxe is not syncing, would you mind double checking if your Fitbit device is still paired to your Fitbit account? To do so, from the Today tab in the Fitbit app, tap the devices icon > your device and see when was the last time sync. If you don't see your Luxe connected, please try setting it up once again by following these steps. 

If the syncing difficulties persist, please see Why won't my Fitbit device sync?

As for the battery not charging, have you tried cleaning the contacts on the back of your Inspire 2? If you haven't done so yet, please see How do I clean my Fitbit device?

Additionally, please try the following:

• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Let me know how it goes. 

[Ihatemyluxe]

I have tried everything and then suddenly it comes on.
I have to uninstall then download the app again but I lose all my data.
I have a heart monitor inserted so need to keep an eye on my heart rate at all times.
So annoying!
Cynthia

Sent from Outlook for Android<>