01-16-2022 12:48
01-16-2022 12:48
Hello,
A few days ago my app dashboard changed to only report limited information. I do not have the option to include steps, heartrate, sleep, and many others anymore, even in the edit screen. I tried restarting my phone, logging out of the app, deleting my data cache, and even uninstalling the app and reinstalling it. I cant find any advanced setting in the app. I'm wondering how to fix this. I recently decided to put my premium membership on hold and directly after that my dashboard changed, even the dashboard on the website discludes a large chunk of stat information and nothing recent. I assume this is related, but my membership is paid through a bit longer and it still says I have premium. I know once it runs out I won't have access to as much, but I didn't expect it to change already and to restrict as much. I'm attempting to add screen shots of what I have left and hopefully will be able to once I figure it out. I have an android phone if that matters.
Answered! Go to the Best Answer.
01-18-2022 01:32
01-18-2022 01:32
@Snyde it sounds like the Luxe is no longer connected to your fitbit account.
Go to your web setting or in the fitbit app two the top right and check if this is the case?
01-18-2022 01:32
01-18-2022 01:32
@Snyde it sounds like the Luxe is no longer connected to your fitbit account.
Go to your web setting or in the fitbit app two the top right and check if this is the case?
01-21-2022 14:38
01-21-2022 14:38
Oh! You're correct. I repaired it and it's back being functional.
Thank you @Rich_Laue !