help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Luxe bands keeps falling off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-21-2022 05:39 - last edited on ‎01-21-2022 13:51 by Fitbit Moderator

‎01-21-2022 05:39 - last edited on ‎01-21-2022 13:51 by Fitbit Moderator

My bracelet continuously comes apart from the actual fitbit device most times while I'm standing still doing nothing it appears as though it is not manufactured properly anyone else having this issue.

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎01-21-2022 13:53 - edited ‎11-13-2023 11:01

‎01-21-2022 13:53 - edited ‎11-13-2023 11:01

Hi there, @LilyMom. Thanks for stopping by in the Community Forums and the details provided in your post about the issue with your Luxe. We‘re taking your comments and sentiments in regards to our products into consideration.

If you haven't done so yet, please take a look at this help article How do I wear my Fitbit device? for proper instructions on how attach your Luxe bands.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎01-22-2022 10:03

In response to MarreFitbit

‎01-22-2022 10:03

I have the same problem as @LilyMom @and I have read the article. I am attaching the bands just as the instructions, I listen for the click and then I check to see it is attached by pulling gently. Randomly it will come unattached and be loose under my sleeve cuff or just fall completely off. I feel like there is something wrong with one side because I have only had this since Christmas. 

Best Answer

‎01-23-2022 09:32

In response to J-Cher

‎01-23-2022 09:32

All they can tell me is to send it back.
I wonder if they have these issues with the one they sell complete in the
yellow bracelet.
Best Answer
0 Votes