Disappointed with Fitbit Luxe: Battery issues and lack of decent replacement options.

[LissaxKristine]

I wanted a simple Fitness tracker to replace my Fitbit Versa 2, and this had everything I wanted. I can track my steps, sleep, and workouts. It notifies me of phone alerts like text messages and calls (meaning I can put my phone down without worrying about missing important messages).

Does it have all the bells and whistles of a smart watch? No, but that's why I picked it.

Unfortunately, this device barely functions. The first one I purchased had a battery drain issue. In 5 minutes, it would go from 20% battery to completely dead.

Fitbit gave me a warranty replacement for it, but they sent the wrong color. It took three weeks for them to receive the returned item and then another week for me to get the replacement.

The replacement has been nothing but trouble. No matter how high the battery is when it charges, there's always a risk of it dying when I charge it. The screen goes black and it is completely unresponsive. I try resetting it with the charging cable, plugging it into different USB ports, and even using different cables. While it eventually comes back to life, how long it takes and what finally gets it back is completely random.

I did receive a third replacement Luxe, but only because that was best option from Fitbit. They also offered me a discounted rate on the Charge 5 (which has more negative reviews for similar reasons) and the Versa 2 (which I traded in to get the Luxe- not to mention they're preordering the Versa 4, so at a minimum, I'd want the Versa 3). While I'm making do with what I have, I'm looking at leaving the Fitbit ecosystem entirely due to my experience with this product.

The replacement is working, for now, but I don't trust it will hold up for long, and I am skeptical that a different device, like the Versa 4, will have fixed these issues 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LissaxKristine. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If the issue persists with your Luxe, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Have a good day. 

[LissaxKristine]

As I stated in my post, I have gotten two replacement devices so far. This post was to share my experience with the Fitbit community because I feel honesty and transparency is important when people are considering these kind of purchases. I, personally, also find it helpful to know if other people are having similar experiences as me with electronics. If others are having the same issue, it points to a pattern rather than it just being a one-time "fluke." (And from what I have seen, others have experienced the same issues with their devices). 

Further, I do not appreciate my post title being changed. You did NOT clarify the subject of the post. This post was specifically about my bad experiences with multiple Luxe devices. If I were to share about my "experience with Fitbit" I would have talked about my entire history using Fitbit devices beginning with the Ultra. 

[Odyssey13]

Hi @LissaxKristine I've had a Luxe since they first came out and haven't had any issues with it. My first Fitbit was the Flex and I've gotten new devices over the years with minimal trouble.