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Empty box with no Fitbit Luxe in

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‎11-11-2022 00:38 - last edited on ‎11-15-2022 14:02 by Fitbit Moderator

‎11-11-2022 00:38 - last edited on ‎11-15-2022 14:02 by Fitbit Moderator

Does anyone have any way to contact Fitbit regarding a delivery that arrived just as an empty box with no Fitbit in?

 

Over three weeks I’ve spoken to three people via the live chat function and shared photo evidence but they’re unable to offer a resolution and can only ’escalate to the high priority team’ who I’ve heard nothing from. Getting very frustrated!! Fitbit email support used to be unrivalled for customer service and this is now appalling!

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎11-11-2022 07:15

‎11-11-2022 07:15

Hi @GB29   I've asked a Fitbit Moderator to stop by to assist you with this. 

 

Not sure if this is relevant, but a family member had a phone arrive from UPS with an empty box. UPS took care of the problem since it was in their possession. Maybe contact the shipper who delivered your box?

 

 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-15-2022 05:41

In response to Odyssey13

‎11-15-2022 05:41

Hi @Odyssey13 thanks for asking a moderator to stop by. Unfortunately there doesn’t seem to be a way for me to contact parcelforce who delivered the empty box as I need to give them information about the shipping which Fitbit know but I don’t!

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0 Votes

‎11-15-2022 17:27

In response to GB29

‎11-15-2022 17:27

@GB29 Welcome to the Community. @Odyssey13 Thanks for the heads up and help!

 

@GB29 Thanks for the detailed information, and your efforts while contacting our Support team. I understand how frustrating this has been for you and I apologize for this inconvenience. This isn't the type of experience that we want you to have and please know we'll keep working to improve our services, and prevent this from happening again.

 

While I don't have access to your case, I went ahead to check your details and it seems our team is providing you with assistance. Because they have all your details, please keep an open communication with them and reply back to them if you have another question about your case.

Best Answer