FItbit Luxe Gorjana lost

[Cookie2001]

I recived the Fitbit Luxe Gorjana for Christmas and lost it the very next day due to the defective Gorjana band. I didn't feel it come loose and I didn't even know this was a possibility as this is my first Fitbit. I was traveling most of that day so didn't have a chance of finding it. I did file a report with the airport but no one has turned it in. 

Suprizingly when I contacted Fitbit they act like they don't know anything about this flaw and they won't honor their warranty. I choose this style for the beautiful bracelet but am so sad that I didn't just keep the original band on it. 

What can I do to get Fitbit to honor their warranty? I would be happy with just the pebble as I still have the pink band and the charger. I'm really disappointed that Fitbit doesn't seem to have remedied this defect. I would rather have a Fitbit but at least with an Apple watch I could track it and lock it.

[Odyssey13]

Hi @Cookie2001 you try asking Fitbit support again? Another thing you could try and it's worked for others who posted on the forums. If your Fitbit was purchased with a credit card, call the credit card company. Often they have a type of insurance on our purchases that would replace lost or defective items. I've never had the opportunity to test it, but several have posted that it only took a call or two and their credit card company helped them out. Might be worth trying it.

[Cookie2001]

Thank you! My daughter bought it for me. I will ask her to check into it.

[rcm20]

I purchased the same Luxe tracker specifically for the bracelet band; however, it doesn't snap in place or sit flush.  After a very short interaction with a customer service agent (almost like they knew it was defective), I was sent a label to return the product, and about two weeks later, I received the new one.  The new one is doing the same thing, and now I am told that it is outside the time period for a refund.  I have never been able to use the bracelet, and have been wearing the pink strap that came with it too. It's very disappointing, because I wouldn't have spent the extra money for the bracelet, not to mention the time spent contacting customer service multiple times, having to return the product.  Has anyone been successful connecting the bracelet band, or alternatively, getting a refund?

[Odyssey13]

Hi @rcm20  if you're under warranty, get with them again.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options