I'm so utterly disappointed right now. I have had a Charge 2 since 2017 and just loved it, never had any issues with it. The screen broke so I decided to upgrade to the Luxe.
It will not pair with my phone (Pixel 4a) no matter what I do. My android os is up to date (android 11) and so is my app. I tried uninstalling and reinstalling it. Still nothing.
It just keeps looking for the watch and doesn't find it.
It does find my old one. Easily. I tried "forgetting" my charge 2, I put it away... I thought maybe it was interfering? Well, it wasn't.
I contacted the customer support.they asked me with tons of prewritten messages to uninstall the app and reinstall it. Still didn't work.
There was nothing else they could do, they didn't even try to solve this! They just told me to wait for further instructions by email and...left the chat!!! How frustrating!
I've spent all morning trying to fix this. I'm really starting to feel like I should never have purchased this 😞 how disappointing!! I love the Fitbit app and Google products! Now I feel quite helpless.
Moderator Edit: Clarified subject
