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File a warranty claim

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I need to file a warranty claim because my Fitbit screen is glitching and when I double tap the screen will either show horizontal lines or stay black. It does this on a freshly charged battery. At one point it did go back to normal and I reset the device. It was fine for a few hours after. Is there a software update that needs to be done? I’ve had this thing for about 2 months. 

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https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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