Fitbit Google Support not responding

[FarfromLuxe]

Does anyone know how to contact Fitbit Google Support?  I have returned my Fitbit Luxe for a refund and intially they were helpful then their fitbit support email address stopped working 'this address is no longer being monitored'.  I tried Fitbit chat and was bumped around from group to group with multiple case numbers then the last four times I have tried Fitbit chat 'it is not currently available' despite their hours of operation listing Sunday - Saturday 12:00am - 11:59pm i.e. 24/7.  What's happening Fitbit/Google?  How can I please have a case update? 

[FatimaFitbit]

Hi there @FarfromLuxe!

A warm welcome to the Fitbit Community!

I'm sorry to read that the Support was not available at the time you tried to contact them.

Please try to contact support here: Contact Us 

Let me know if you could contact them. 

[FarfromLuxe]

Hi, that is the link I have been using to try and contact Fitbit/Google but chat is still not available!  Thanks for trying.

[DramaQueenDiva]

Not sure if this helps, but whenever I had to contact Support, I've used that link and used the Live Chat option.