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Fitbit Lux Screen is red

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‎08-02-2022 11:22

‎08-02-2022 11:22

My battery died while I was camping. When I Plugged it in to recharge it after I got home it gave me the wrong time and told me I had walked 15,000 steps even though I hadn't put it on that day. After it was fully charged the screen turned bright red. Ive tried re-starting my Fitbit twice and changing the screen face and nothing has worked. I can still read the time if I tilt the screen right, but the bright glowing red is really painful on the eyes. It did go swimming in the lake while camping, but it has a swim setting on it so I thought it should be fine!

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‎08-04-2022 05:53

‎08-04-2022 05:53

Hi @Rtam22 That is totally weird! I was going to suggest a few restarts but as they haven't helped then all I can suggest is to contact Fitbit Support    I really hope they can help.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-05-2022 16:13

In response to NellyG

‎08-05-2022 16:13

Thanks! I contacted them a couple days ago and they asked for a video which I sent to them but I haven't heard anything back. my husband bought it as a Christmas gift for me from Kohls, do you think I should contact them as well?

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