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Fitbit Luxe Showing Red Cross

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‎08-03-2023 05:21 - last edited on ‎08-03-2023 05:51 by Fitbit Moderator

‎08-03-2023 05:21 - last edited on ‎08-03-2023 05:51 by Fitbit Moderator

Hello,

My Fit bit Luxe is showing a red cross, I have followed this sites various restart procedures etc, nothing works, however if I restart the device (3x button presses on the charger) I get the Fitbit logo which flashes every 6 seconds or so.

The Fitbit is still under warranty (bought from Amazon).

Please help & advise.

Jane.

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‎08-03-2023 05:51

‎08-03-2023 05:51

Hi @JanePowell, thanks for the steps provided in your post. 

For this type of issues, the restart is the best suggestion we can provide. Since that didn't help, I'd like to request a case for you with our support team. They will contact you via email as soon as possible. 

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