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Fitbit Luxe battery issues

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‎07-15-2021 12:03 - last edited on ‎07-15-2021 13:29 by Fitbit Moderator

‎07-15-2021 12:03 - last edited on ‎07-15-2021 13:29 by Fitbit Moderator

I see below that one of the several threads on this topic has been closed as "Answered", but I would suggest that is misleading: I'm having exactly the same problems with battery drain, unresponsiveness, and not charging. I can restart my device, but cannot make the procedure for factory reset work (pushing three times on the button on the charger and so on). I have followed all the steps Fitbit suggests on their pages, and contacted customer services. I have updated, I have removed the device from the app and added it again. But nothing seems to work. 

I'm starting to regret buying this device. 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-15-2021 13:33

‎07-15-2021 13:33

Hi there, @Elinda. Welcome to the Community Forums. Thanks for trying to troubleshoot the issues with your Luxe before reaching out. We‘re taking into consideration your comments and sentiments in regards to our products and services.

 

I've seen that you confirmed to our Support Team that your issues had been resolved. If that is not the case, please feel free to update your ticket so our team can continue assisting you. 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎07-15-2021 15:06

In response to MarreFitbit

‎07-15-2021 15:06

One issue, regarding the units for water measurements, has been resolved. There was/is a bug so that if dl is selected rather than ml, the water target will still display in oz. Nothing else has been resolved. Thanks for the follow-up, but please note that the power issue persists.

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