Fitbit Luxe connectivity issues

[Adaminion]

I got my Luxe yesterday and it's totally useless. It took me 2 hours and like 50 attempts/restarts/reinstalls to pair. I tried 2 different Android phones and one was a top shelf one.

I tried updating the tracker's software but it can't hold a connection longer than 1 minute while it says update can last 30 minutes.

My Versa 2's beginnings were hard too, I tried updating for 2 days but finally it worked and now it syncs without problems.

So of course I want to stay with my Versa and return the Luxe but I wanted to ask if anyone here tried replacing their Luxe and if it helped. Luxe looks really cute... but that's the only positive thing I can say about if for now 😼

Moderator Edit: Clarified subject

[Adaminion]

The massive number of replies to my post convinced me to return the tracker 😼

[Gr4ndp4]

Hi, @Adaminion, welcome, may I suggest you review this video and these articles How do I set up my Fitbit device? and Why can't I set up my Fitbit device? You do not mention what make & model of mobile phone you use, most will work but those mentioned in this article may have issues. If you have considered this advice and progress still escapes you I suggest you talk to Customer Support here Use the chat facility or phone for a prompt response.

Cheers

[Rich_Laue]

With android, simply turning on the tracker will be detected by the Fitbit app and the connection process has started. 

[Adaminion]

Oh of course, the moment Luxe got out of the box the phone did start the process. The problem is it could never finish it, despite my 30 attempts 😀

[Adaminion]

My phone wasn't on that list and I've had different Fitbit models for about 4 years. Thank you but I don't need to watch videos how to do it, I paired different models for entire family maybe a few hundred times 😀

BTW, after 45 minutes I did manage to pair Luxe with the phone. So what? It couldn't sync. The next evening it said, "Last sync - 2 am". I've already returned the device and I'll stick to my Versa 2.