10-21-2024
12:12
- last edited on
10-25-2024
15:36
by
AndreaFitbit
10-21-2024
12:12
- last edited on
10-25-2024
15:36
by
AndreaFitbit
Had futbit luxe for 1 year & it developed w screen issue which customer service replaced last year.
This year exact same problem but customer service won't replace watch even tho I've had it just over a year as they say the replacement watch is under the guarantee of the original.....
Moderator Edit: Clarified subject and word choice.
10-21-2024 14:17
10-21-2024 14:17
Hi @Fitbituser2210 you can read the warranty information, but it hasn't changed in years. The warranty period is one year (US) and when replaced, the warranty is for the remainder of the original period of time, not from the beginning of the replacement.
10-21-2024 21:28
10-21-2024 21:28
10-22-2024
13:31
- last edited on
12-06-2024
12:40
by
MarreFitbit
10-22-2024
13:31
- last edited on
12-06-2024
12:40
by
MarreFitbit
@Odyssey13 Thank you for your message and help.
@Fitbituser2210 A warm welcome to the Community! Thank you for your message and your feedback.
As our friend Odyssey13 mentioned the warranty on the replacements is the warranty from the original device. The warranty in the EEA/EU as you mentioned covers your Luxe within 2 years this also is "passed" to the replacements.
More about the warranty can be read here: Fitbit Limited Warranty
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.