Fitbit Luxe not tracking my sleep data

[Jocrazy]

I have gotten this message a couple times and my Luxe is not tracking my heart rate during sleep.  I have moved the band higher on my wrist and started the sleep cycle in the app.  There may be a number attached, but it goes off too quickly for me to catch when I just wake up.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jocrazy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

If you're using the "Begin Sleep Now" option in the Fitbit app, that would explain why you're not getting your sleep stages. With that being said, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

[Iyah2001]

I have tried these and even changed position of the tracker (i.e. inner wrist/outer wrist) and I still do not get a sleep score. 

[MarreFitbit]

Hi there, @Iyah2001. Welcome to the Community Forums. Thanks for following the tips and recommendations I've shared about. 

Can you please let me know if you've used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed)? 

For more information, see What should I know about Fitbit sleep stages?

Hope that helps. 

[Iyah2001]

No i did not use begin sleep now option

[MarreFitbit]

@Iyah2001 Thanks for confirming that. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.