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Fitbit Luxe stopped syncing with my iPhone

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‎06-22-2021 05:47 - last edited on ‎06-22-2021 07:16 by Fitbit Moderator

‎06-22-2021 05:47 - last edited on ‎06-22-2021 07:16 by Fitbit Moderator

My lux stopped syncing to the app also it has become in discoverable by my IPhone

 

 

Moderator Edit: Clarified subject

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‎06-22-2021 07:19 - edited ‎01-07-2024 07:39

‎06-22-2021 07:19 - edited ‎01-07-2024 07:39

Hi there, @TheresaJB. Welcome to the Community Forums. 

Please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Fitbit Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-22-2021 07:19 - edited ‎01-07-2024 07:39

‎06-22-2021 07:19 - edited ‎01-07-2024 07:39

Hi there, @TheresaJB. Welcome to the Community Forums. 

Please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Fitbit Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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