Fitbit Luxe won't update

[ange1979]

Device arrived today but every-time I try and change the clock face and update the software it doesn’t work and I keep getting a message saying ‘error connecting to device’, and to put Fitbit next to my phone, which it is. I don’t know what to do and so far I’m very disappointed in my new purchase.

Moderator Edit: Clarified subject

[Vickievet]

I came to say the exact same thing. It keeps failing to connect or update. 

[MarreFitbit]

Hi there, @ange1979 @Vickievet. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Fitbit Luxe devices. We‘re taking into consideration your comments and sentiments with regards to our products.

Please try removing your Fitbit Luxe from your phone's Bluetooth settings and the Fitbit app. Then, let's proceed to set it up once again. For more information, see How do I set up my Fitbit device? 

Hope they update this time.

[Cdurkee]

I’ve tried this twice. Removing both from my iPhones Bluetooth and from the Fitbit app. Not updating and just not really connecting well or working right. Disappointed. 

[MarreFitbit · Accepted solution]

Hi there, @Cdurkee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before posting here. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Have a good day.