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Fitbit Luxe stopped working

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‎01-18-2023 09:23 - last edited on ‎01-19-2023 08:47 by Fitbit Moderator

‎01-18-2023 09:23 - last edited on ‎01-19-2023 08:47 by Fitbit Moderator

I've had my Luxe for a little over a year and the silent alarm feature has stopped working. When the alarm goes off, it buzzes once, then the screen goes black and it will only restart if plugged in to the charger. It shows the blue Fitbit logo when restarting. My battery life has also decreased significantly. Of course it's just past the warranty and can't be replaced, so really hoping for a fix.

 

 

Moderator Edit: Clarified subject

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‎01-19-2023 08:48 - edited ‎12-12-2023 09:59

‎01-19-2023 08:48 - edited ‎12-12-2023 09:59

Hi there, @annas188. Thanks for stopping by in the Community Forums and and trying to troubleshoot the issue with your Luxe. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

See you around. 

Maria | Community Moderator, Fitbit


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‎01-19-2023 09:02

In response to MarreFitbit

‎01-19-2023 09:02

Thanks. Support was not helpful. All thet did was tell me to restart the device and turn off battery draining features (which I didn't have on in the first place). When that didn't help, they told me to buy a new Fitbit. I posted hoping that someone might have a real answer for me.

 

I've been a fitbit user for years, but I will certainly not be buying another fitbit if I can expect them to stop working after such a short time (and conveniently just after the end of the warranty period). 

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