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Fitbit Luxe turning off intermittently

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‎08-27-2024 07:49

‎08-27-2024 07:49

Hi 👋🏻 wonder if anyone can help? My Luxe is occasionally dying/turning off, also taking ages to charge, 3 hours today, battery was on 25% when I connected to charger, 3.5 hours later on 42% then within 10 mins up to  82%, should I do a restart??

TIA

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‎08-27-2024 14:41

‎08-27-2024 14:41

Welcome to the forums @ggetfitbird. 

Thank you for sharing the inquiry regarding your Luxe. Sorry to know the difficulties. 

Please, make sure to follow the steps listed in this help article: Why isn't my Fitbit device's battery charging?

In addition, if the device is loosing charge, please see the tips listed here: Can I extend my Fitbit device's battery life?

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