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Fitbit Luxe turns off randomly

‎05-13-2025 07:41 - last edited on ‎05-14-2025 15:57 by Fitbit Moderator

‎05-13-2025 07:41 - last edited on ‎05-14-2025 15:57 by Fitbit Moderator

Okay now I have another issue.  My Fitbit Luxe randomly turns itself off. Often at night and yesterday while I was in an exercise class. This morning it turned off while I was in the shower (not wearing it). It requires being on the charger to restart. Once it is back on it won't synch with my app. Yesterday the Fitbit showed 9 hours completed but the phone app only showed 8. I have deleted and added the app back, I have restarted both several times. And turned off and on the bluetooth.This morning it showed 80% battery until I wore it and it stopped again, when I put on the charger, it showed 31%. Is my Fitbit dying or my charger not working?

 

Moderator Edit: Clarified subject.

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‎05-14-2025 15:39

‎05-14-2025 15:39

Welcome back to the community forums @Diddy5050.

Thank you for taking the time to share all this information regarding the difficulty that you are experiencing with your Luxe. Sorry for the inconvenience. 

Since you mentioned that the device is not turning on unless you connect it to the charger, I'd suggest you take a look at the points listed here: 

Why isn't my Fitbit device's battery charging?

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