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Luxe randomly shutting off

‎06-08-2025 16:59 - last edited on ‎06-09-2025 17:17 by Fitbit Moderator

‎06-08-2025 16:59 - last edited on ‎06-09-2025 17:17 by Fitbit Moderator

My Fitbit Luxe randomly turns itself off. sometimes it won't synch with my app. The Fitbit showed 75% charged but the screen is blank and won't come on. I have followed all steps to restart the device, but the issue remains. Is this a push to force me into buying a new one, the device is only over a year old. This is not a charging issue, is more of a bug, how do you clear it? I noticed I'm not the only one with this issue, which remains unresolved.

 

Moderator edit: clarified subject.

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1 REPLY 1

‎06-09-2025 17:07

‎06-09-2025 17:07

Welcome to the community forums @JXML1012. 

Thank you for providing the information regarding this difficulty that you are experiencing with your Luxe. Thank you for trying to fix it on your own. 

Please, may I know if you see some light back on the device or did you feel some vibration on it?

If not, make sure to follow the steps listed in this help article: 

Why isn't my Fitbit device's battery charging?

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