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Fitbit Luxe won't charge

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‎08-30-2021 16:19 - last edited on ‎08-30-2021 17:22 by Fitbit Moderator

‎08-30-2021 16:19 - last edited on ‎08-30-2021 17:22 by Fitbit Moderator

I just got my Fitbit Luxe a few days ago and I cannot get it to charge any more. I tried plugging it into different USB ports, pressing the button on my cable, restarting, checking for dirt and making sure clear cover was off. Nothing is working and I’m very frustrated! 

 

 

Moderator Edit: Clarified subject

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‎08-30-2021 17:25 - edited ‎08-19-2023 07:24

‎08-30-2021 17:25 - edited ‎08-19-2023 07:24

Hi there, @KTM28. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen that you contacted our Support Team to report this issue and they've already addressed it. If you still need help, please feel free to contact our team back by providing the case number you were given during your chat so they can continue assisting you. 

Maria | Community Moderator, Fitbit


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