Fitbit Luxe won't sync

[Scoad]

My luxe has been fine but suddenly doesn't sync to my android phone since the battery ran down to 0 after having trouble charging. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Scoad. Thanks for stopping by in the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try what @Guy_ has suggested you or you can also try the following:

1. Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Luxe.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Luxe.

[Scoad]

To be honest I've had enough with fitbit. The menstrual tracking feature hasn't been working for months, I have reported it and  it isn't getting fixed. I thought I would try the luxe but have tried everything and it won't sync despite being fine until yesterday. I've had trouble charging it as well. How do I get a refund as I can't seem to find a clear response anywhere?

[MarreFitbit]

@Scoad We‘re taking into consideration your comments and sentiments with regards to our products.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.