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Fitbit Luxe won't update

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‎06-21-2021 13:46 - last edited on ‎06-22-2021 07:12 by Fitbit Moderator

‎06-21-2021 13:46 - last edited on ‎06-22-2021 07:12 by Fitbit Moderator

I attempted to add a device (Fitbit Luxe) and receive screen saying to update my Fitbit app. I am updated with the latest version and still receive the need to update message.

 

 

Moderator Edit: Clarified subject

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‎06-22-2021 07:14 - edited ‎04-25-2024 05:30

In response to ivesmason

‎06-22-2021 07:14 - edited ‎04-25-2024 05:30

Hi there, @MemaMoy. Welcome to the Community Forums. @ivesmason Thank you so much for sharing the steps that worked for you. 😉

@MemaMoy Please try removing your Fitbit Luxe from your phone's Bluetooth settings and the Fitbit app. Then, proceed to set it up once again. For more information, see How do I set up my Fitbit device? Once it's paired, try to update it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎06-21-2021 18:12

‎06-21-2021 18:12

I had the same problem.  I have an Iphone...I deleted the app off of my phone, reinstalled the app and was able to set up the Luxe as my device.  Hope this will work for you as well.

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‎06-22-2021 07:14 - edited ‎04-25-2024 05:30

In response to ivesmason

‎06-22-2021 07:14 - edited ‎04-25-2024 05:30

Hi there, @MemaMoy. Welcome to the Community Forums. @ivesmason Thank you so much for sharing the steps that worked for you. 😉

@MemaMoy Please try removing your Fitbit Luxe from your phone's Bluetooth settings and the Fitbit app. Then, proceed to set it up once again. For more information, see How do I set up my Fitbit device? Once it's paired, try to update it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-25-2021 10:03

‎06-25-2021 10:03

Up and running now.  Live Chat was a tremendous help.  Thanks, all.

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‎06-25-2021 12:50 - edited ‎03-11-2024 05:39

In response to MemaMoy

‎06-25-2021 12:50 - edited ‎03-11-2024 05:39

@MemaMoy Awesome! I'm very glad to hear that you managed to solve the issue with your Fitbit Luxe after getting in touch with our Support Team. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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