12-13-2021 08:43
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12-13-2021 08:43
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I don't know if this is an issue with things not synching properly or an issue with the way that data is displayed, but I'm finding increasing inconsistency between what the app tells me and what the device itself tells me, and also what the app says in one place versus another.
For instance, yesterday I completed the "250 steps each hour" goal for each of the 8 hours, and the Luxe notified me that I had completed it, displayed the goal as fulfilled for every hour. However, the app on the phone insists that I missed one hour in the middle of the day. This is not just a matter of not having synched yet - it has been synched multiple times and has updated other data since then.
Also, when it comes to heart rate, the data recorded is ridiculously inconsistent. I'll have visually seen the Luxe tell me that my heart rate has hit a certain number and stayed there for a while - say in the 130s - but if I look at the chart of my heart rate data for the day the app will tell me that the maximum heart rate I've hit is somewhere below 120. HOWEVER, even the app itself disagrees with its own chart, because the app will also say that I did, in fact, record X number of active minutes in that 121 or higher zone.
That's not even to get into the failure to record a lot of steps with the pedometer.
I understand that this isn't intended for medical-grade precision, but the degree of inaccuracy and confusion even between its own recordings in different places is making this very frustrating to use even for general-purpose fitness tracking as intended.
12-18-2021 01:26
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SunsetRunner
12-18-2021 01:26
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I posted on this and got a reply saying they were aware of the problem. No indication of if/when they might do anything to fix it.
