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Fitbit won't sync with my phone.

We tried reinstalling the app but that didn't help. What else can we try?

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6 REPLIES 6

I am having the same issue, it just started earlier today. I re installed the app as well. I'm on an android device. 

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I just spent time chatting with the Fitbit help desk. He talked me through restarting the watch. It may have worked. I’ll know better tomorrow.

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Thank you. I watched a video as well and it worked. After removing fitbit
from my phone, than adding it back on it synced again. I hope it gets
solved for you as well.
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I have this problem every morning. It’s been ever since Google bought out Fitbit!!! I’ve tried all the tricks suggested, but it appears it only syncs when Google tells it too. Appreciate any suggestions. Thanks.

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I ended up removing the app and fitbit device from my phone. Once I added
the app and paired it back up, it started syncing as usual without losing
any of my previous data. Not too much of a pain as I thought, but hopefully
I won't have this issue again. Hope this helps you!
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I’m having same issue!  Frustrating. 

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