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GPS map shows the wrong route-Luxe

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‎04-19-2022 16:05 - last edited on ‎04-19-2022 19:57 by Fitbit Moderator

‎04-19-2022 16:05 - last edited on ‎04-19-2022 19:57 by Fitbit Moderator

I have been having issues with accurate tracking for over 3 weeks now, despite contacting Customer Support nearly daily to remedy the problem. Instead of tracking my activity (jogging / walking) as I am actively walking, it shows on the map only as a direct line from point a to point b.

I keep being told that my issue has been escalated and I will hear back from management, but it has been 3 weeks and I am still waiting and have heard nothing. It is very frustrating.

I have done everything asked, including resetting my FitBit, uninstalling and reinstalling the app and constantly allowing it to access my location. Nothing is helping.

Is anyone else having this issue?

 

Moderator edit: updated subject for clarity

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‎04-19-2022 19:56 - last edited on ‎05-06-2025 06:23 by Fitbit Moderator

‎04-19-2022 19:56 - last edited on ‎05-06-2025 06:23 by Fitbit Moderator

Welcome to the Fitbit Community, @SShelly.

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

Our team is aware of this issue with GPS map not showing the route accurately and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Have a nice day.

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