Google Killed Fitbit

[etual88]

I've been a loyal customer of Fitbit over years, also sent them as gifts to my family and friends. If someone would told me Garmin/other brand is better, I'd defend Fitbit because I loved the mobile app and how it presented sleep, activity and other data - so user friendly. A couple of years ago, my device's band broke and they sent me a replacement. I paid back with purchasing Premium membership. That was when Fitbit was independent and tried to keep customer happy.

A couple of weeks ago I started to see another issue with Luxe not syncing part of the data to my iPhone. I attempted to fix it using resources online (re-install app, restart device, etc) - nothing helped. Only then I contacted the customer support and after 3 hours of chatting through online chat, twitter account and over the call, I wasn't able to resolve the issue. All of these reps gave me different reasons for what's causing the issue and steps to address it. I requested to be connected to a supervisor and was told they'd be contacting me within 3 days. It's been almost a week, not word from them. What a waste of time and a disappointing experience.

I guess Google is tying up the budget at the expense of customer support - "nice" move!

[DramaQueenDiva]

Hi @etual88 ,

Do you mind if I escalate this internally?  Also, which OS do you have?

[etual88]

Hi, sure, this would be helpful. I use iphone 14, the current OS is 16.4.1
but I recently updated it to the latest version. Also, I have re-installed
firbit app, restarted device and that didn't work. However, in a couple of
days the sleep data started to show on the app. After a while, the step
data stopped syncing (different counts on device vs app). I reached out to
the customer support again and after performing a few steps, including
turning on/off bluetooth, we were able to fix it. Hopefully, this is the
last time. Thanks!

--
Sincerely,
Anna Khabibullina