I have owned a Fitbit Luxe for two years and in the last few months I have had issues with it not holding a charge and often switching off the time and not recording my steps. I spoke, via chat, to various representatives and tried all the suggestions they made to restart it, update apps etc etc but it just got worse. On Wednesday 1st May I went back to the chat and explained my problem and after a few questions was advised that a replacement would be sent to me. I needed to fill in a form that was emailed and was then informed that the new Luxe was on the way. Imagine my surprise when the postman delivered it today! I checked in to chat again to say thanks and ask about transferring my information and was given the details and also warned about a new Fitbit App. All synced now and I look forward to getting back to an efficient tracker once again. Thank you!
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