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Heart rate graph is missing data

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‎03-21-2024 09:10 - last edited on ‎03-22-2024 04:23 by Fitbit Moderator

‎03-21-2024 09:10 - last edited on ‎03-22-2024 04:23 by Fitbit Moderator

I am having issues getting my Luxe to show the heart rate graph and no sleep data at all. I've had it all until midnight last night, now nothing. I've done all the restart, unlink, relink, delete cache and all of it. Now what do I do? I need this information desperately. 

Moderator Edit: Clarified subject

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‎03-22-2024 04:25

‎03-22-2024 04:25

Hi there, @Christina1020. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your heart rate graph is missing data. I understand how important this data is to you, we're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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‎03-25-2024 16:28

In response to MarreFitbit

‎03-25-2024 16:28

They did NOT help me! I factory reset it, it worked fine for 24 hours and stopped again. Never so disappointed in a product. I have swore by fitbit for years, but never again. Bought in January and it is already messing up! I would like the email of someone I can talk to. 

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