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How do I unlock my Luxe?

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‎02-14-2024 11:10 - last edited on ‎02-14-2024 12:24 by Fitbit Moderator

‎02-14-2024 11:10 - last edited on ‎02-14-2024 12:24 by Fitbit Moderator

How do I disable lockdown mode?

Moderator Edit: Clarified subject

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‎02-14-2024 12:26 - edited ‎02-14-2024 12:26

‎02-14-2024 12:26 - edited ‎02-14-2024 12:26

Hi there, @Angel9966. Welcome to the Fitbit Community Forums. I will be glad to help you unlock your Luxe.

As a first approach, please note that if you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone. To unlock your device with your phone:

  1. In the Fitbit app, tap the Today tab > Devices > your device.
  2. Tap Device Lock.
     
  3. Find the option to reset your PIN code.

Note that after you reset your PIN code, you must add your cards to Fitbit Pay or Google Pay as if you were setting it up for the first time.

Maria | Community Moderator, Fitbit


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