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Lost Luxe

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‎08-03-2024 01:03 - last edited on ‎08-07-2024 15:45 by Fitbit Moderator

‎08-03-2024 01:03 - last edited on ‎08-07-2024 15:45 by Fitbit Moderator

Hello, My 4 month old luxe Fitbit fell off my wrist whilst out walking, this was gentle exercise, nothing that could have caused the Fitbit to fall off. This must be due to a fault with the device. I retraced my steps, but could not locate it. I have contacted Fitbit for help several times through the email option and not received a response. I did receive a response via messenger but it was not very helpful and then they stopped responding when I asked to raise a formal complaint. I feel like Fitbit are taking no responsibility, any advice would be appreciated. Thanks 

Moderator Edit: Clarified subject

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‎08-07-2024 15:52

‎08-07-2024 15:52

Hi there, @LT116. Welcome to the Fitbit Community Forums. Welcome to the Fitbit Community Forums. I'm sorry to hear about your lost Luxe, I understand how you must be feeling. 

I've seen that our Support Team provided you with information regarding your situation. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Luxe and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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