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Luxe won't charge

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‎08-06-2024 12:24 - last edited on ‎08-07-2024 08:11 by Fitbit Moderator

‎08-06-2024 12:24 - last edited on ‎08-07-2024 08:11 by Fitbit Moderator

My Luxe will not charge no matter what I try. I've cleaned the charging prongs, changed the outlet, hit the reset button 3 times. Nothing is working and it continues to stay at 0%. It's not even a year old. Any other troubleshooting options? 

 

Moderator edit: clarified subject.

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‎08-07-2024 08:10

‎08-07-2024 08:10

A warm welcome to the forums @lauraalwin.

Thank you for taking the time to share the inquiry that you are experiencing with the Luxe and for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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