Luxe $40 Discount Not Working

[myaeger]

My fitbit app offered a promo code for $40 off the new Luxe but when I entered the promo code at checkout, it told me it was invalid even though it runs through August 19th.. what is going on? 

[Natador]

I was trying to get Luxe using a $40 discount  but it was no place during a checkout for me to pay it, so I did not get it...

[myaeger]

I also tried to use the $40 off promo. I found where to put it but it says the promo is not available even though it runs through August 19th! I'm very frustrated by it

[Virgo45]

I too wanted to use code and it disappeared. 

[CassAdelle]

I saw the advertisement as well when I logged in but when I clicked through to purchase it was not applied. Now it has disappeared. Too bad because I was going to upgrade my fitbit to a Luxe since you can swim with it. 😞

[Rich_Laue]

Sorry but as fitbit users, we will not be able to help. 

You will need to contact support. 

[WilsonFitbit]

Hello everyone. Thank you very much for your participation in the community forums. 

I appreciate your reports and feedback. I'd like to let you know that your feedback has been passed on to the team and we're working to identify a resolution as soon as possible. Thank you very much for your continued patience. 

@Rich_Laue Thank you for your support. 

I'll be around. 

[Rich_Laue]

@myaeger you will need to reach out to support. 

[myaeger]

I have already done this and was told they'd reach out but so far, nothing has come

[WilsonFitbit]

Hello. Thanks for your continued patience. 

@myaeger I'd like to let you know that I've managed to find your case and our Support Team will be getting in touch with you with more information and instructions. Please keep an eye on your inbox since they will contact you soon. 

@Natador, @Virgo45, @CassAdelle I also created a case for you and our Support Team should get back to you with more information shortly. If you don't receive an update soon, take into consideration that you can contact them through chat or over the phone. They will be able to locate your cases and follow up from there. You can click here to get connected. 

Take into consideration that this offer is for US users only. 

See you around. 

[MaxFarnsworth]

Just got off phone with Fitbit support. 
The portion that list the 1. 2. 3. At the very top of the page, with Cart Summary right under it (after entering your initial information) has a little drop down arrow. 

Super annoying that it’s so hidden. 

I’d add a pic, but I don’t see an option for that. 

[Suziana]

@MaxFarnsworth I entered LUXE40 in the discount field (thank you for describing where to find it!), but got this message: "Sorry, the code is invalid"

What code did you use?

[MaxFarnsworth]

Sorry for the delay. 

That’s the code I used. 🤷‍:female_sign: 

[Suziana]

@MaxFarnsworthThanks for the info. Good to know I used the right code, but it must be a timing thing since it's not being accepted. 😔

[Rich_Laue]

I'm not sure where this code was found, or the cutoff fate, but as you fellow fitbit users, their is not much that we can do, other than request to contact fitbit. 

[LeVuong]

Did you get it through a third-party app or website?

[Odyssey13]

The code was sent in an email to us, but more than likely the time for claiming it expired.