Luxe-Battery draining quickly

[rigare11a]

Hi, 

 Fitbit Luxe received today sync'd charged and went for a short walk. 45mins and the battery was down to 53%! 

I have since unpaired, deleted app, updated app, syn'd up, updated firmware on Luxe, hard restart Luxe with button on charger.  I am running the most up to date of all the available downloads for both app and device. 

I charge back up to 100% I am losing 1% a minute more or less. 

A fitness tracker that last less than 2 hours on a charge can't be right, 

Please someone help?

Thanks 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @rigare11a.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 For tips to extend your Fitbit device's battery life, please visit this article.

Whether you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[rigare11a]

Thanks for responding. I now have a case open and am waiting to hear back from Fitbit on next steps. It was acknowledged on chat that there is an issue with the battery life on my device. For example I charge overnight, popped on my wrist at about 8am and I now at 10:50am have a dead battery. This is with no animated watch faces or notifications (which I never have on) or alarms / always on is off  etc. 

I do feel that this issue is different to others, who seem to be getting a few days. I would take 2 days right now 😄 

I hope that I can get to a suitable resolution with a battery or device replacement 

[EdsonFitbit]

Thanks for your response, @rigare11a.

I'm pretty sure that our team will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.

[Missalimae]

Hi,

did Fitbit help in anyway? Mine seems to last just 2 days if I’m lucky… but by day two early night… it’s dead. It’s driving me nuts. But I don’t think they can do anything about it, which sucks cos the website says battery life up to 5 days. Which is terribly misleading and false. 😡

[rigare11a]

Hi 

I actually had a faulty device as it’s was only lasting a few hours. I returned my device and got a new one from a different retailer. This time my battery lasted 7 days. I have no notifications on my device etc so I do what I can to preserve for as long as possible 

Maybe Fitbit will be able to assist you ? 

Thanks

[EdsonFitbit]

It's great to see you in the Fitbit Community, @Missalimae.

I noticed that you've been in touch with Customer Support. They will help you to find a solution to this issue as soon as possible.

@rigare11a Thank you for letting us know how you resolved the problem with your Luxe.

Have a nice day.