After weeks of back and forth with Fitbit customer service about my broken Luxe screen (screen flickers then stops displaying altogether until I can restart on the charger), I have just been told that there is "nothing they can do." I know it's not these representatives fault- honestly the customer support is okay, but their policy just screwed me out of $200. I have a broken watch after 8 weeks. No damage, no wear and tear, I take great care of it--I just got a lemon.
When it happened, I thought "Sh*t happens, no biggie." I was patient through multiple calls, sending pics of my broken screen and understanding of their process. I worked customer service for years, so I get it. But I thought at the end of the process that they would make me whole, either by replacing or refunding my watch, but they did not.
I'm sorry to say that this will be my final Fitbit purchase. There are just too many problems lately, and this takes the cake.
Beware buying the Luxe, because evidently Fitbit is not allowing their customer service reps to replace or refund broken items.
