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Luxe Fitbit stopped working

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‎01-20-2023 08:39

‎01-20-2023 08:39

My luxe Fitbit is 5-6 months old. I charged it last night and now it will not do anything. Black screen, doesn’t respond, and will not silence to app. Help?

 

I keep reading to reset it and it tells me to push buttons or charge 3 times - I do not have any buttons and it is not charging - because it is not working!  

Advice?  Buying a new one should not be the answer because it is not that old. 

ugh the label box is not allowing me to put in my fitbit

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2 REPLIES 2

‎01-20-2023 11:01

‎01-20-2023 11:01

Hello @Scaicco let's plug your charging cord into a USB, connect your Luxe. On the plug, you will find the button to hold in. 

Best Answer

‎01-23-2023 23:44

In response to Rich_Laue

‎01-23-2023 23:44

Thanks for this, as i was looking for the rectangular button everyone talks about. 
Unfortunately, it’s not doing anything, and the fitbit is still not doing turning on

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