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Luxe screen won't turn on

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‎01-21-2023 22:34 - last edited on ‎01-23-2023 07:11 by Fitbit Moderator

‎01-21-2023 22:34 - last edited on ‎01-23-2023 07:11 by Fitbit Moderator

My luxe is fully charged, have tried pressing the circular button in the charger 3 time & waited for over 8 hours but no logo appeared & still can’t get the display to work! Any suggestions? Thanks. 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-23-2023 01:18

‎01-23-2023 01:18

Hi @Poost Ths only suggestion I have is to contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-23-2023 07:13

In response to NellyG

‎01-23-2023 07:13

Hello there, @Poost. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. @NellyG Thanks for your advice!

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎01-23-2023 22:31

In response to MarreFitbit

‎01-23-2023 22:31

Same issue over here ! I will contact as well 

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