Luxe - Keeps turning off

[Orlaith85]

My luxe turns off at random times, right now its barely staying on for more than an hour or 2 before ive to attach it to the charger to turn it back on. This happens regardless of whether the battery is at 90% or 50%. 

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @Orlaith85 and welcome to the forums. 

Thank you for your message. I'm sorry to hear about this situation regarding your Luxe randomly turning off. 

Thank you for the troubleshooting steps tried. 

Please try the following steps: 

• Sync your device:  How do I manually sync my tracker or watch?
• Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).
• Restart your device (your data won't be deleted): How do I restart my Fitbit device?
• Change the clock face: How do I change the clock face on my Fitbit device?

[sajana421]

I've tried all your suggestions, but my Luxe watch is still turning off at random times. I've also reinstalled the Fitbit app on my phone. Do you have any idea why this would continue to happen? My current watch is about 2 years old. 

[MarioSFitbit]

Hi @sajana421 and welcome to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing the same issue regarding your Luxe turning off at random times. 

Thank you as well for all the troubleshooting steps you tried. 

Since you performed all the proper phases, please let me suggest you contacting support, since they have more tools in order to find your options.  Contact Us. 

[Orlaith85]

Ive tried all these as well as resetting it, clearing the cache and pressing the button on the charger 3 times. Makes no difference

[MarioSFitbit]

Hi @Orlaith85 and welcome back to the community! 

I'm sorry to hear that you are still experiencing this issue, despite the advice. 

Since you performed all the proper troubleshooting steps, please let me suggest you contacting support, since they have more tools in order to find your options.  Contact Us.

[Orlaith85]

None of these work 

[Sko34]

I have the same issue. Been going on for about 2 months, progressively getting worse. My Luxe is 2.5.years old. Very disappointed 😞

[Orlaith85]

None of these options in the contact us questions work. Please reply with an email i can contact.

[MaCrisGBFitbit]

Hello @Orlaith85!  It’s nice to see you here!

If you wish to contact technical support, enter the link that was sent to you earlier and fill in the requested information. In step 1, write your question or the problem with your Fitbit; please skip step 2; and finally, in step 3, complete the information so that you can be contacted. 

I'm leaving you the link again: Contact Us