Luxe Sleep tacking inaccurate

[Baldacchino]

Hi everyone,

I'm hoping someone can help me out here because I'm getting increasingly frustrated with my Fitbit Luxe.

Last night, it recorded my sleep from 19:42 to 03:00. In reality, I went to sleep at 21:30 and woke up at 05:00. This isn’t the first time the sleep tracking has been inaccurate, and it's the main reason I bought this device.

I've checked the time zone settings, and it's set to update automatically. I tried turning off that option to manually set my time zone to Malta (Europe), but the device won’t let me choose this manually for some reason.

Can someone please explain how to fix this? I just want the Luxe to do what it’s supposed to do—track my sleep and steps accurately.

Thanks in advance to anyone who can help.

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the community forums @Baldacchino. 

Thank you for providing the information regarding this difficulty that you are experiencing with your Luxe. 

Please make sure to follow the steps listed here below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Luxe's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?

Regarding the time zone, take a look to this help article: How do I change the time on my Fitbit device?

[Baldacchino]

Thank you for your suggestions, I'll try again and see how it goes.

[CharlotteThomp]

Thanks for those steps.