Luxe band broken band

[Thayden43]

I was at the gym this weekend and my Fitbit luxe fell off my wrist. When I went to reattach it, I noticed that the tab which holds the band into the face was actually missing and I couldn’t find it anywhere. I can push the band back in, but it does not stay for more than a second or two and is obviously not functional. I was given the Fitbit as a gift for Christmas so it’s only about five or six months old. Is it possible they could send me a new tab or cover the broken one under warranty?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Thayden43 

try getting with customer support. There are no repairs or parts for these devices.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[MarreFitbit]

Hi there, @Thayden43. Welcome to the Fitbit Community Forums. I'm sorry to hear about your broken band. I understand your concern and how you must be feeling. 

I've seen you followed @Odyssey13 advice and contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!