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Luxe band broken band

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‎09-03-2024 04:25 - last edited on ‎09-03-2024 08:30 by Fitbit Moderator

‎09-03-2024 04:25 - last edited on ‎09-03-2024 08:30 by Fitbit Moderator

This morning after charging my Luxe, when I went to reattach it, I noticed that the tab which holds the band into the face was actually missing.   I found it on the floor broken.   I can push the band back in, but it does not stay for more than a second or two and is obviously not functional. My Fitbit not that old and I am a loyal Fitbit customer of many over the years.  Is it possible they could send me a new tab or cover the broken one under warranty?


Moderator Edit: Clarified subject

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‎09-03-2024 12:46

‎09-03-2024 12:46

Hello @Joni3030 and welcome to the Community.  Please use this link to Support to get the help you need.  That tab looks like it is spring loaded -- that's what it looks like to me when I remove and replace my Luxe band.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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